I’m fairly new to the LEVEL team, so my day can sometimes look a little different to those who’ve been here longer. Although I’ve worked with people who have experienced domestic abuse in other roles, this is my first time working on a behaviour change programme or as a partner support worker. Most recently I supported members of the LGBTQ+ community, so I knew I wanted to be part of this pilot as soon as I heard about it. I’ve only had one job that didn’t involve directly supporting people, and it didn’t take long before I missed that connection.
The first thing I do when I get into work (after coffee, of course) is check emails and my calendar. As the whole team works part time, it’s important to stay on top of any updates around those accessing the service, upcoming meetings, or training we might need to catch up on. At the same time, we’re careful not to check outside of work hours. Boundaries are important — we can only give our best support to others when we look after ourselves too.
Engaging with the community and other services is another big part of my role. I believe in meeting people where they are, rather than expecting them to come to us. That’s why you may have seen us at Pride events this summer — it’s about visibility and accessibility. Today, after catching up with the team, I’m heading to a ward partnership meeting. These are great opportunities to connect with other services, share what we do, and learn about the wider support available. Building trust and awareness takes time, but it’s essential when you’re developing a new service. Plus, the meetings often come with biscuits, which is always a bonus.
Back in the office, I prepare for an assessment we have this afternoon. Assessments can sound intimidating, but really they’re just conversations — a chance to get to know someone, explore their needs, and see whether our programme is right for them. Sometimes people aren’t ready to engage, and that’s okay. What matters is that they know we’re here for them in the future if they choose to reach out. Being non-judgemental is at the heart of what we do. Today I’m shadowing a colleague, and it’s invaluable to watch how they build rapport and ask the right questions. Every person we meet is unique, but seeing different approaches helps me grow in confidence.
Training is a big part of this role and continues throughout. After the assessment, me and my colleague talk through how it went, and I get the chance to ask questions. I then spend time writing up the notes as part of my training, which my colleague checks over. I’m lucky to be learning alongside such an experienced and supportive team, and with their guidance I’ll soon be taking on my own caseload with supervision.
Before I finish for the day, I make sure my notes are complete, and everything is up to date. It’s been a good day — not every day is easy, but the support we give makes a real difference.
That’s what gets me out of bed in the morning: knowing the work we do matters.